Consumer Complaints Under the 2019 Act: Your Rights
Defective product, refund denied, e-commerce dispute, builder delay — learn the procedural options under the Consumer Protection Act, 2019 and connect with a verified independent professional via Pro Firmo.
This page is informational. Pro Firmo does not advertise, recommend or endorse any specific advocate. We facilitate access to verified, independent professionals; engagement, fees and outcomes are between you and the professional you choose.
The common problem
The Consumer Protection Act, 2019 quietly changed the game — district commissions can hear claims up to ₹50 lakh, state commissions up to ₹2 crore, the National Commission above that. E-commerce defaults and product-liability are now squarely covered. Most complaints succeed if drafted properly; many fail because the complaint is filed in the wrong forum.
How Pro Firmo helps you understand and access
- Pre-filing review of your claim and the right forum (district / state / national).
- Drafting and filing the complaint with affidavits and annexures.
- Representation at the consumer commission hearings.
- Settlement / mediation where the opposite party is open.
- Recovery and execution after a favourable order.
Documents you'll need
- Invoice / receipt / order confirmation
- Product photographs / screenshots
- Correspondence with the seller / service provider
- Bank statement showing payment
- Warranty / guarantee documents
- Any independent technical / expert report
Expected consultation process
- 1AI estimates the right forum based on your claim value.
- 2Match to a consumer-law lawyer in your district.
- 3Complaint drafted and filed within 7 days.
- 4Hearings tracked; appearance via video allowed in most forums.
- 5Once decided, we help execute the order.
FAQs
- What's the filing fee?
- Nominal — ₹100 to ₹5,000 depending on claim value. No fee for claims up to ₹5 lakh in some states.
- How long does a consumer case take?
- District forum: 3–9 months on average. State: 9–18 months. National: longer.
- Can I file against an e-commerce platform?
- Yes — the 2019 Act and the E-Commerce Rules make platforms directly liable for product-listing defaults.
- What if I bought the product abroad?
- Indian forums cover transactions where the cause of action arose in India or the seller is resident in India.